Thank you so much for your purchase! We hope you are happy with your purchase from Sydney | Michelle™.
However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policies.
Return Policy
Last updated October 11, 2019
RETURNS
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging, and mail your return to the following address:
Sydney | Michelle
Attn: Returns
114 Pebblestone Way
Elizabethtown, KY 42701
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Custom Order Return Policy
CUSTOM ORDER RETURNS
For a customer to cancel a custom order and receive a full refund, a cancellation notice must be given by the customer in the manner set forth herein. Notice must be emailed to info.sydneymichelle@gmail.com by the end of routine working hours on the next business day following the day the order is placed by the customer. If cancellation notice is not received within 24 hrs then the sale is final and no return will be issued.
The cancellation notice must be emailed to info.sydneymichelle@gmail.com in order for the customer to be assured of order cancellation and a full refund of payments made on the order. The customer will receive a confirmation email stating that the cancellation of the order is approved.
This procedure is necessary to allow the company a reasonable opportunity to stop production and shipment of the ordered merchandise. In the case of custom-made clothing that is made specifically for the customer, the piece oftentimes will be put into work and fabric cut within 24 hours of payment approval and order entry.
In no event can the company accept responsibility for ordered merchandise made available for delivery to the customer that becomes unacceptable to the customer due to the customer's own neglect or unforeseen circumstances caused by the customer.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) business days from the time your item was received at Sydney | Michelle to process your return or exchange.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service email address below to arrange an in-store credit or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: